Privacy Policy

1. Introduction

At Inside Altitude, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By using our website, contacting us, booking an experience, or purchasing products through our online shop, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Name

  • Email address

  • Telephone number

  • Postal and shipping address

  • Billing information

  • Booking preferences

  • Purchase and order information

  • Communications sent through forms, email or WhatsApp

  • Technical information such as IP address, browser type and website usage data

We collect only information necessary to provide our services and operate our business.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Process booking requests

  • Deliver experiences and services

  • Process and fulfil product orders

  • Arrange shipping and delivery

  • Communicate regarding purchases, bookings and customer support

  • Maintain business records

  • Comply with legal, accounting and tax obligations

  • Improve the performance and security of our website

We do not sell or rent your personal information to third parties.

4. Online Shop and Product Orders

When purchasing products through our online shop, we may collect information necessary to process your order, including:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Telephone number

  • Order details

This information may be shared with shipping carriers, payment providers and service partners solely for the purpose of processing and delivering your order.

International shipments may require certain customer information to be provided to customs authorities, carriers or logistics providers where required by law.

5. Payments

Payments may be processed through trusted third-party payment providers, including Stripe.

Inside Altitude does not store or have access to complete payment card details.

Payment information is processed directly by the payment provider in accordance with its own privacy and security standards.

For information about how Stripe handles personal data, please refer to Stripe’s privacy policy.

6. Sharing of Information

We may share personal information only when reasonably necessary, including:

  • Payment providers

  • Shipping and delivery companies

  • Website hosting providers

  • Technology service providers

  • Professional advisers, accountants or legal advisers

  • Government authorities where legally required

We require service providers to handle personal information responsibly and in accordance with applicable laws.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

Despite these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Maintain website functionality

  • Improve user experience

  • Analyse website traffic and performance

  • Support security and fraud prevention

You may manage cookie preferences through your browser settings.

9. Third-Party Services

Our website may contain links to or integrations with third-party services, including:

  • Stripe

  • Instagram

  • WhatsApp

  • Squarespace

  • Shipping and logistics providers

These third parties operate under their own privacy policies and terms.

We are not responsible for the privacy practices of external services.

10. International Transfers

Because we serve customers internationally and may ship products worldwide, personal information may be processed or transferred outside Switzerland.

Where applicable, we take reasonable steps to ensure that personal information receives an appropriate level of protection.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Fulfil orders

  • Meet legal, accounting and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Restrict certain processing activities

  • Object to certain processing activities

  • Request information regarding how your data is used

Requests may be submitted using the contact details below.

13. Applicable Law

This Privacy Policy is governed by the laws of Switzerland, including the Swiss Federal Act on Data Protection (FADP), and, where applicable, other relevant data protection legislation.

14. Contact

Inside Altitude
Zermatt, Switzerland

Email: info@insidealtitude.com

For any questions relating to privacy or personal information, please contact us using the details above.

Last Updated: June 2026